Kamai Chat Agency ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal data when you visit www.kamaichat.co.in (the "Website") or apply to join as a host or agency. It is published in accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023.
1. Information we collect
- Information you give us: your name, WhatsApp/phone number, city/state, preferred language and any message you send through the application form, WhatsApp or email.
- Onboarding information: if you join, details needed to set up your host or agency account, such as your app user ID.
- Automatic information: basic technical data such as browser type, device, pages visited and approximate location, collected through server logs and, if enabled, analytics tools.
We do not ask for your bank passwords, OTPs, card numbers or UPI PIN, and you should never share them with anyone.
2. How the application form works
Our application form does not store your details on our server. When you press "Send Application on WhatsApp", your details are placed into a WhatsApp message which you send to us yourself. WhatsApp's own privacy policy applies to that message.
3. How we use your information
- To reply to your enquiry and process your host or agency application;
- To onboard, train and support you;
- To share important updates, offers and rule changes (you can opt out at any time);
- To prevent fraud, misuse and underage applications;
- To improve this Website and comply with legal obligations.
4. Legal basis and consent
We process your personal data with your consent, which you give when you contact us or submit an application, and where needed to comply with law. You may withdraw consent at any time by contacting us; this will not affect processing already carried out.
5. Sharing your information
We do not sell your personal data. We share it only:
- with the Kamai Chat app platform, to the extent needed to register and link your host or agency account;
- with service providers who help us run the Website (such as hosting and analytics), under confidentiality obligations;
- when required by law, court order or government authority.
6. Cookies and analytics
This Website itself uses no advertising cookies. We may use privacy-friendly analytics (for example Google Analytics) to understand visits. You can block or delete cookies in your browser settings.
7. Data retention
We keep your data only as long as needed for the purposes above or as required by law. Applications that do not proceed are deleted within 12 months.
8. Data security
We use reasonable security practices, including HTTPS encryption, to protect your data. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
9. Your rights
You have the right to access, correct, update or erase your personal data, to withdraw consent, and to raise a grievance. To use these rights, email support@aarya.agency.
10. Children
This Website and hosting are only for persons aged 18 or above. We do not knowingly collect data from children. If you believe a minor has contacted us, tell us and we will delete the data.
11. Grievance Officer
Name: Apex Paul
Email: support@aarya.agency
Phone/WhatsApp: +639276863352
We will acknowledge complaints within 24 hours and try to resolve them within 15 days.
12. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows the latest version.